All Allna products are manufactured under ISO 9001:2015 certified processes. Every fiber patch cord, connector, adapter, and panel is 100% tested for optical performance before shipment.

• 10-year warranty covering manufacturing defects and performance non-conformity.
• Warranty covers: defects in materials, and optical failures caused by production.
• Warranty excludes: damage from improper handling, unauthorized modifications, or use outside specified conditions.

Our engineering team provides responsive assistance throughout the product lifecycle.

• Pre-installation guidance: connector type selection, cable routing, and compatibility verification.
• Installation assistance: detailed manuals and remote support via email or video call.
• Troubleshooting: root cause analysis for optical link issues. Response within 24 business hours.

• Replacement shipped within 3-5 working days. Return shipping covered by Allna.
• Replacement-first policy for all warranty claims to minimize your downtime.